Winchester Office Reception and Information Volunteer

What will you do?

● complete an introduction to Citizens Advice and training for your role

● welcome all clients and other visitors to the local Citizens Advice

● explain to the client how the service works, whether they might have to wait and what will happen next

● gather contact details and data recording consent from clients

● type up information from the client form onto a spreadsheet or database

● talk to clients face to face, to help them find information online that can help them solve their problems

● help clients carry out an activity online to solve their problems

● work with an Initial Checker and the wider team to ensure a smooth flow of clients through the service

What’s in it for you?

Gain and build on valuable skills and experience such as communication,

IT skills and working in a team

Increase your employability

Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives

Work with a range of different people, independently and in a team. And we’ll reimburse expenses too.


What do you need to have?

You don’t need specific qualifications or skills but you’ll need to: 

be friendly and approachable

be non-judgmental and respect views, values and cultures that are different to your own

have good IT skills

be calm under pressure

be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

be willing to undertake training in your role


  • Accessibility
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 19/09/2019

End Date: 22/10/2020

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes No Yes Yes No No No
Evening No No No No No No No

Availability Details

We are currently looking for help on Monday mornings and Monday and Thursday afternoons


City Offices
Colebrook Street
SO23 9LJ

More Opportunities from Citizens Advice Winchester District

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