What will you do?
● complete an introduction to Citizens Advice and training for your role
● welcome all clients and other visitors to the local Citizens Advice
● explain to the client how the service works, whether they might have to wait and what will happen next
● gather contact details and data recording consent from clients
● type up information from the client form onto a spreadsheet or database
● talk to clients face to face, to help them find information online that can help them solve their problems
● help clients carry out an activity online to solve their problems
● work with an Initial Checker and the wider team to ensure a smooth flow of clients through the service
What’s in it for you?
Gain and build on valuable skills and experience such as communication,
IT skills and working in a team
Increase your employability
Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
Work with a range of different people, independently and in a team.
And we’ll reimburse expenses too.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
be friendly and approachable
be non-judgmental and respect views, values and cultures that are different to your own
have good IT skills
be calm under pressure
be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
be willing to undertake training in your role
- Age restrictions
- DBS check required
- Equal Opportunities Policy
- Expenses reimbursed
- Health and Safety Policy
- Ongoing support
- Training provided
- Volunteer induction
- Volunteer Policy
- Volunteers covered by insurance
- Written role description
When can I volunteer?
Start Date: 19/09/2019
End Date: 22/10/2020
We are currently looking for help on Monday mornings and Monday and Thursday afternoons
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