Volunteer Telephone Befriender

The Salvation Army is a worldwide Christian church and registered charity working in 127 countries, demonstrating Christian principles through practical support; offering unconditional friendship, and very practical help to people of all ages, backgrounds and needs.

The Haven Community Centre is one of the largest and most diverse expressions of community service to be found in The Salvation Army in the UK. A dedicated team of 30+ staff and over 100 volunteers help to ensure that the wide range of services provided are relevant to, and supportive of the local community, and of high quality.

The services provided by the Haven include a Community Café, Charity Shop, Furniture Project, Good Neighbours befriending scheme for vulnerable socially isolated adults, Nursery, Training and Conference Facilities, Home Shopper Service, Food Bank and much more...

The Good Neighbours Befriending Service The Good Neighbours scheme is a befriending and support service intended for vulnerable adults and carers who suffer the effects of social and emotional isolation. The scheme operates in the city of Portsmouth.

The scheme is able to support individuals with short term and longer term support needs though emphasis is placed on helping individuals to re-able back into the community and to regain their independence.


We are looking for reliable, enthusiastic volunteers to help as Volunteer Befrienders working in the community. It is important that you have the following understanding, skills and experience to undertake the role:

 Understanding of loneliness and how this can impact upon an individual

 The ability to listen and empathise

 Good communication skills

 Caring nature and reliable


  • Accessibility
    Can be completed from work, at home or on the move
  • Age restrictions
  • DBS check required
    Phone telephone befriending, no DBS is required.
  • Equal Opportunities Policy
  • Health and Safety Policy
  • Ongoing support
    Regular supervisions and monthly coffee mornings
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

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Availability Details

The role of volunteer befriender would suit the following individuals:  Individuals from all walks of life who have a particular interest in community and people  Those interested in gaining experience in a health and social care field  Those interested in meeting new people  Those interested in developing their communication skills  Those looking to improve future job prospects  Those looking to build confidence  Those looking to make a real contribution to the wellbeing of the community  Those looking for a sense of achievement

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