About Healthwatch Hampshire
We are the independent local champion for people who use health and social care
We’re here to make sure that the organisations that plan and run services, including the
NHS and Hampshire County Council, put local people at the heart of care.
We aim to improve local health and social care services for people who use them today,
and to shape them for anyone who might need them in the future.
What does the role involve?
This is a varied role, and dependent on how involved you would like to be, the type of
work you could be involved in may include:
• Promoting Healthwatch Hampshire (HWH) and its role within your local
• Joining us on our stand as part of our Listening Tours visiting local Hospitals/GPs
and Community based services
• Encouraging people to give feedback and share their experiences (good or bad)
of local health and social care services
• Attending meetings on behalf of HWH, to present views or findings gathered by
the HWH Team
• Carrying out ‘Mystery Shopper’ surveys by telephone, or face to face
• Being a member of our HWH Citizens Panel: responding to online surveys,
consultations and feedback requests
• Carrying out research tasks on specific projects (such as maternity services, or
mental health) to assist our Projects Lead.
Who would suit this role?
The role is open to anyone who is a resident in Hampshire with the following qualities
• Have good listening and communication skills
• Be able to encourage people to speak up about their views and experiences in a
• Be non-judgemental and respectful of others
• Be impartial, empathetic and show an ability to consider everyone’s perspective
• Be tactful and diplomatic in sensitive situations
• Be reliable and flexible with your approach
• Have an understanding of the role of Healthwatch Hampshire
• Be committed and enthusiastic
- Age restrictions
- DBS check required
- Equal Opportunities Policy
- Expenses reimbursed
- Health and Safety Policy
- Ongoing support
- Training provided
- Volunteer induction
- Volunteer Policy
- Volunteers covered by insurance
- Written role description
When can I volunteer?
Whilst there is no minimum requirement of hours, each role and task will require a level of commitment and reliability which will be discussed and agreed before volunteering commences • In addition to generic induction information, training is ongoing and designed to be task and role specific – sometimes delivered in-house by members of our team, and sometimes by external partners • Each role is subject to a 3-month probationary period, and Ambassadors are instated for a duration of 12 months at a time.
This opportunity is available Countywide.
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