Front of House Volunteer for City and Westgate Museums

Volunteers are essential to what we do at Winchester Museums, providing a top quality visitor experience for each individual so they can get the most out of our exhibits and walk away with a greater knowledge and appreciation of Winchester and its history.

As a Front of House volunteer for Winchester Venues you will be exposed to the world of frontline museum work. This is, primarily, a front of house and gallery based role where you will welcome and interact with our visitors to help them get the most out of their time at our venues.

Volunteers are also given the opportunity to get involved in our events, both in Winchester and occasionally further afield. Volunteers book themselves in for shifts in a diary held at the City Museum. The shift you choose is up to you! We do ask that volunteers book in at least once a fortnight or let us know if they are unable to volunteer for a while, or have decided not to continue on the programme.

You will report to the Volunteer Coordinator who will provide you with direction and act as an initial point of reference for all queries or issues. In house training is provided at the beginning of your volunteering experience, but support and refresher training is available throughout your time with us.

The volunteer duties include:

- Welcoming visitors to the Museum.

- Promote donations and Gift aid.

- Help with recording visitor numbers and selling souvenirs

- Help to maintain interactives and children’s activities.

- Answer questions about the Museum and City.

- Support the implementation of evacuation procedures and follow guidance to help maintain safety & security on site.

- Monitor the galleries at the City Museum to answer questions and help visitors get the most out of their visit.

You might also get involved with:

• Museum events at a variety of locations to engage with the public outside of the galleries.

• Helping with visiting schools and educational groups.

• Collect visitor feedback and conduct surveys.

In the City Museum, three galleries tell the story of Winchester's past from the Iron Age to the present. The top floor, the Venta Gallery, exhibits the Prehistoric and Roman periods of the City. The middle floor contains artefacts from the Post Roman period through to the medieval era, telling the story of the City in this period. Finally the ground floor takes the visitor from the Regency period through to the more modern history of Winchester. Notable features in the museum include Roman mosaics, the medieval moot horn and reconstructed Victorian High Street shops.

We expect a potential volunteer to commit to at least a three month period, and to undertake regular volunteering of at least once a fortnight at the City Museum.

Westgate Museum

Winchester's Tudor and Stuart era is revealed in this beautifully refurbished listed monument, the last of the main medieval gates into the city. This is one of our smaller yet more immersive galleries due to the atmosphere created by the interior of the gate. Notable features include the decorated panelled ceiling and Tudor prisoner wall graffiti. The roof is also opened up to the public, providing a panoramic view of the City and High Street. The Westgate is open from February half term to Halloween night each year, closing for the winter months of November, December and January.

Please note the Westgate has no running water or facilities and the main chamber can only be reached by a flight of steps.

November to March Winchester Venues will operate a morning shift between 10 and 2 and an afternoon shift between 12 and 4 Tuesday to Saturday. Sunday the shift runs 12 to 4.

April to October the morning shift runs between 10 and 2 and the afternoon shift between 12 and 5 Monday to Saturday. Sunday the shift runs 12 to 5. Full day shifts might be arranged where suitable.


- Be friendly, approachable and comfortable interacting with people.

- Have an interest in museums, culture, heritage, history or archaeology.

Desirable qualities and skills:

- Customer service experience.

- Local and Historical knowledge.

- Some experience in cash handling and record keeping.

- Have access to an email address for communication purposes.


  • Age restrictions
  • DBS check required
  • Training provided
    A successful volunteer applicant would be expected to attend some in house training and induction sessions before they begin as a Volunteer.
  • Volunteer Policy
  • Volunteers covered by insurance
  • Expenses reimbursed
  • Equal Opportunities Policy
  • Written role description
  • Accessibility
    There is accessibility in City museum. Please note the Westgate has no running water or facilities and the main chamber can only be reached by a flight of steps.
  • Volunteer induction
  • Ongoing support
  • Health and Safety Policy

When can I volunteer?

Start Date: 26/10/2017

End Date: 26/10/2018

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening No No No No No No No

Availability Details

April to October: Monday - Saturday 10am to 5pm.Sunday 12pm to 5pm. November to March: Tuesday - Saturday 10am - 4pm. Sunday 12pm to 4pm.


The Square
SO23 9ES

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