Caseworkers Volunteer


Join us in our work to support members of the Royal Navy, Royal Marines, British Army, Royal Air Force, Reservists, as well as veterans and their families.

By volunteering you will make a huge difference to the lives of those in need, as well as gaining new skills and experience, giving back to your local community and meeting new people. You don’t need to be a Legion member or have links to the Armed Forces community to volunteer with us, simply sign up and get going!

As a volunteer caseworker you will meet with beneficiaries to assess their circumstances and determine if they are eligible for Legion support. You will play a key role in meeting and providing practical and emotional support to members of the Armed Forces community, and will also gain experience of being in a customer facing environment.

The Royal British Legion was founded by veterans after the First World War on 15 May 1921 and a century on, we are still helping our veterans and their families. This role is all about making a difference to peoples' lives as we move into the future!

We welcome new faces and fresh new ideas. It's a great new era to be part of The Royal British Legion. Please do get in touch, we can't wait to meet you!


  • Excellent communication skills
  • Empathy and non-judgemental
  • Confident meeting with people on a one-to-one basis
  • Able to assess situation objectively and remain neutral
  • Discreet and aware of the importance of confidentiality
  • Ability to work independently and flexibly
  • Able to keep accurate records
  • Confident using computers, internet and e-mail
  • Able to spare a few hours on a regular basis


  • Accessibility
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
    Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
    Will be required to attend caseworker training day at Southampton office.
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 01/10/2018

End Date: 30/08/2019

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Availability Details

A full driving licence and use of a suitable vehicle with insurance cover will be an essential requirement for travel to outreach locations not easily served by public transport.


This opportunity is available Countywide.

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